Chief Operating Officer (COO)
role_id:
coo · level 1 · function operations · agent: cooOwns day-to-day operations across fulfillment, logistics, customer experience, and manufacturing. Reports critical issues up; delegates to heads.
KPIs
on_time_delivery_pctexception_ratecsat_scoreops_cost_per_order
Direct reports (5)
Goals
| Get on-time delivery to 95% target: on_time_delivery_pct = 95.0 | in_progress | 2026-07-18 |
+ Set a goal for COO
Kanban board
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