Head of Fulfillment (HoF)
role_id:
head-of-fulfillment · level 2 · function operations · agent: order-fulfillmentOwns order lifecycle from queued to delivered. Coordinates with Manufacturing and Logistics. Same agent as order-fulfillment for now.
KPIs
queue_depthstuck_order_countbackorder_clearance_time
Goals
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Kanban board
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